Every neighbourhood deserves someone who cares
SolveWATERLOO lets you report a neighbourhood problem in seconds, a photo instead of a form you have to hunt for, sent straight to the people who can fix it.
Because Waterloo residents love their city. 🪿
Our Story
Waterloo residents report a pothole or a broken streetlight through a city web form or a phone line, then hear nothing back. No tracking number, no status page, no map. The work may happen, but the loop never closes for the person who reported it.
We built SolveWATERLOO to close that loop. Snap a photo, let the draft write itself, and your report goes straight to the right contact at the City with the location and evidence attached. You report in under 30 seconds instead of hunting for the right form first.
Same platform, same speed, built on the spatial intelligence we proved in Toronto and extended to Mississauga and Milton, now reaching Waterloo.
We believe that citizens have a voice, city teams get structured data, and communities can track progress together on a shared public map.
From the Founder
I have spent over 15 years building software across UX design, UI engineering, and full-stack development, working with corporations, SaaS companies, and startups across diverse industries. My passion has always been building software that solves real problems people face daily.
Living in Ontario, I kept hitting the same frustration. I would drive over a pothole and think there should be a way to tell the city about this in a few seconds. The existing process, a form you have to hunt for or a phone line into a queue, felt disconnected from how people actually move through a busy city.
I launched in Toronto first to prove the model, then Mississauga and Milton. Waterloo is the next step, and the flow is the same. Snap a photo, review the drafted report, send. Your report with evidence and location goes straight to the right contact at the City in seconds.
That obsession with simplicity drives everything we build. Civic engagement should be effortless, not a chore.
Transparency
SolveWATERLOO is an independent platform. We are not affiliated with, endorsed by, or connected to any municipal government, city council, or 311 service.
Reference numbers (e.g. STO-A3F7K2) are generated by SolveWATERLOO for your records and quick lookup. They are not city or 311 case numbers. If a city assigns its own case number in the future, we will display both alongside ours.
Reports are forwarded via email to the city's 311 service and your local councillor. We do not have direct access to city 311 systems or databases. Resolution status is tracked through community verification, not city data feeds.
Councillor scores and analytics are generated from publicly available data and community reports. They do not represent official city assessments.
How It Works
Spot
Notice a pothole, graffiti, broken sign, or anything that needs attention in your neighbourhood.
Snap
Take a photo. AI identifies the issue type and drafts a report for you to review.
Send
Your report goes directly to city services and your ward councillor with full details and location.
What Can You Report?
AI recognizes 25+ issue types. Here are the most common categories.
Streets & Sidewalks
- Potholes, road damage, cracked sidewalks, ice buildup
Public Spaces
- Graffiti, vandalism, broken streetlights, litter and debris
Parking & Vehicles
- Illegal parking, abandoned vehicles, accessibility concerns
Parks & Green Spaces
- Damaged playground equipment, fallen trees, maintenance issues
Don't see your issue? Just take a photo, let AI categorize it, and send it to the right team.
Also, you can edit the report title and description before sending it.
Privacy & Data
Your personal information is never shared publicly, with the city, or with councillors. Only issue details (photo, description, location) are included in reports.
SolveWATERLOO also displays publicly available infrastructure data from the Waterloo open data portal. This data helps residents explore city assets and report issues. We do not modify or sell any open data. See our Data Sources page for details.
Read our full Privacy Policy, Terms of Service, and Data Sources.
Stay in the loop
Occasional updates on what we're building and how Waterloo is improving.
Get involved
Resident, city official or councillor, we'd love to hear from you.
