Every neighbourhood deserves someone who cares
SolveKITCHENER lets you report a neighbourhood problem in seconds, a photo instead of a form you have to hunt for, sent straight to the people who can fix it.
Because Kitchener residents love their city. 🥨
Born in Toronto. Building across Canada 🇨🇦
7 cities run on the same map today. Nobody has to relearn the system when they move, because it was never built around one city.
Photos: Rizwan Khanjra/Pexels, Unsplash / @sharkie2021, Oluwatobiloba Babalola, Tony Webster/Wikimedia Commons (CC BY 2.0), Canmenwalker/Wikimedia Commons (CC BY 4.0), Vincent Albos, and Giligone/Wikimedia Commons (CC BY-SA 3.0)
Our mission
A resident should be able to say what is wrong on their street in under 30 seconds, and the city should be able to act on it without anyone chasing a reference number to find out what happened. Getting the report in is only half of that.
The other half is what the report becomes: a located, structured record sitting alongside everything the city already knows about that block, so one pothole reads as evidence rather than a complaint. That is what we mean by civic intelligence.
We are building it for every city in Canada, and for the campuses, business districts and property owners looking after ground a city does not.
Why Kitchener
Kitchener residents report a pothole or a broken streetlight through a city web form or an email to the city, then hear nothing back. The report goes in, and you are left guessing whether anyone saw it or when it gets fixed. The work happens, but the loop never closes for the person who reported it.
We built SolveKITCHENER to close that loop. Snap a photo, let the draft write itself, and your report goes straight to the right contact at the City with the location and evidence attached. You report in under 30 seconds instead of hunting for the right form first.
Same platform, same speed, built on the spatial intelligence we proved in Toronto and extended to Mississauga and Milton, now reaching Kitchener.
Our team
When you send a message through this site, one of us reads it. There is no support queue and no ticket number.
From the Founder
Living in Toronto, I kept hitting the same frustration. I would drive over a pothole and think there should be a way to tell the city about this in a few seconds. The existing process, a form you have to hunt for or an email into a queue, felt disconnected from how people actually move through a busy city.
I launched in Toronto first to prove the model, then Mississauga and Milton. Kitchener is the next step, and the flow is the same. Snap a photo, review the drafted report, send. Your report with evidence and location goes straight to the right contact at the City in seconds.
That obsession with simplicity drives everything we build. Civic engagement should be effortless, not a chore.
This is an open letter from me to you.
Founder, Solve Canada
In the news
As featured in
The platform has been covered by national and local media.
NOW Toronto
Fed up with 311? This Toronto developer created a faster way to report city issues
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