Every neighbourhood deserves someone who cares
SolveOTTAWA lets you report a neighbourhood problem in seconds, a photo instead of a form you have to hunt for, sent straight to the people who can fix it.
Because Ottawa residents love their city. 🍁
Our Story
Ottawa residents already report problems. The city logged hundreds of thousands of 311 requests in the last year and a half, through a phone line, a web portal, and an app, and after the report goes in, the line goes quiet. No map, no status you can watch, no note when the crew has been by. The work happens, but the loop never closes for the person who reported it.
We built SolveOTTAWA to close that loop. Snap a photo, let the draft write itself, and your report goes straight to the right contact at the City with the location and evidence attached. You report in under 30 seconds instead of hunting for the right form first.
Same platform, same speed, built on the spatial intelligence we proved in Toronto and extended across Ontario, now reaching the capital.
We believe that citizens have a voice, city teams get structured data, and communities can track progress together on a shared public map.
From the Founder
I have spent over 15 years building software across UX design, UI engineering, and full-stack development, working with corporations, SaaS companies, and startups across diverse industries. My passion has always been building software that solves real problems people face daily.
Living in Ontario, I kept hitting the same frustration. I would drive over a pothole and think there should be a way to tell the city about this in a few seconds. The existing process, a form you have to hunt for or a phone line into a queue, felt disconnected from how people actually move through a busy city.
I launched in Toronto first to prove the model, then extended it across Ontario. Ottawa is the next step, and the flow is the same. Snap a photo, review the drafted report, send. Your report with evidence and location goes straight to the right contact at the City in seconds.
That obsession with simplicity drives everything we build. Civic engagement should be effortless, not a chore.
Transparency
SolveOTTAWA is an independent platform. We are not affiliated with, endorsed by, or connected to any municipal government, city council, or 311 service.
Reference numbers (e.g. STO-A3F7K2) are generated by SolveOTTAWA for your records and quick lookup. They are not city or 311 case numbers. If a city assigns its own case number in the future, we will display both alongside ours.
Reports are forwarded via email to the city's 311 service and your local councillor. We do not have direct access to city 311 systems or databases. Resolution status is tracked through community verification, not city data feeds.
Councillor scores and analytics are generated from publicly available data and community reports. They do not represent official city assessments.
How It Works
Spot
Notice a pothole, graffiti, broken sign, or anything that needs attention in your neighbourhood.
Snap
Take a photo. AI identifies the issue type and drafts a report for you to review.
Send
Your report goes directly to city services and your ward councillor with full details and location.
What Can You Report?
AI recognizes 25+ issue types. Here are the most common categories.
Streets & Sidewalks
- Potholes, road damage, cracked sidewalks, ice buildup
Public Spaces
- Graffiti, vandalism, broken streetlights, litter and debris
Parking & Vehicles
- Illegal parking, abandoned vehicles, accessibility concerns
Parks & Green Spaces
- Damaged playground equipment, fallen trees, maintenance issues
Don't see your issue? Just take a photo, let AI categorize it, and send it to the right team.
Also, you can edit the report title and description before sending it.
Privacy & Data
Your personal information is never shared publicly, with the city, or with councillors. Only issue details (photo, description, location) are included in reports.
SolveOTTAWA also displays publicly available infrastructure data from the Ottawa open data portal. This data helps residents explore city assets and report issues. We do not modify or sell any open data. See our Data Sources page for details.
Read our full Privacy Policy, Terms of Service, and Data Sources.
Stay in the loop
Occasional updates on what we're building and how Ottawa is improving.
Get involved
Resident, city official or councillor, we'd love to hear from you.
