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Past Toronto's published service standard

This report is 46 days old. The city's standard for Road Damage is 14 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Shelley Carroll
report photo

Road Damage at 576 Van Horne Avenue

ref: STO-S3V3L9
city ref: 09442125 Track on 311
Road Damage Snap City acknowledged
Open 46 days
Transportation Services: 14 days

City service request

Acknowledged

Updated about 1 month ago

Toronto 311 responded to this report. Reference number 09442125.

Good morning, Thank you for contacting 311 Toronto. We have generated a service request to Transportation Services for pothole repair / road damage, and this service request will be resolved within 2 weeks. Depending on the severity of the issue, repairs could take longer. Your reference number is 09442125 and is required to check the status, make changes or cancel the request. You can also check the status of your service request online at http://www.toronto.ca/311 We hope this is helpful. Please do not hesitate to let us know if you require further information or assistance.

576 Van Horne Avenue, Pleasant View, Toronto Toronto

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Reported on Thu, May 28, 2026 at 4:31 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

A metal catch basin grate at 576 Van Horne Avenue is surrounded by severe asphalt degradation with multiple cracks and missing pavement chunks, creating a tripping and snagging hazard for pedestrians and cyclists. The sunken, uneven surface indicates underlying utility subsidence or settling around infrastructure that is approximately 58 years old.

Description

Pothole on Sheppard and near Fairview mall

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Ward 17 · Don Valley North

Shelley Carroll

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Nearby

School

Pleasant View Jr High School

112m

School

St Kateri Tekakwitha Catholic Elementary School

340m

Bus Stop

Brian Ave At Van Horne Ave

37m

Bus Stop

Van Horne Ave At Bickerton Cres

56m

Park

Van Horne Park

225m

Report History

Complete timeline of your report lifecycle

Report Submitted

May 28, 2026 at 4:31 PM

Pothole on Sheppard and near Fairview mall

Email sent to City of Toronto

May 28, 2026 at 4:31 PM

Sent

Awaiting Response

Open for about 2 months

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