Department Performance
City departments deliver the fix for resident-reported issues. This view shows how each department is doing across Toronto and how the ward office connects residents to them. "Overdue" and "Fixed after deadline" use Toronto's published service standards as the deadline.
Citywide department scorecard
| Rank | Department | Received | Resolved | Open | Fix Rate | Avg Days to Fix | Overdue | Fixed After Deadline |
|---|---|---|---|---|---|---|---|---|
| 1 | Transportation Services | 237 | 117 | 116 | 49.4% | 12.9 | 82 | 33 |
| 2 | Toronto Water | 52 | 26 | 26 | 50.0% | 16.3 | 26 | 25 |
| 3 | Municipal Licensing & Standards | 73 | 24 | 46 | 32.9% | 17.5 | 43 | 12 |
| 4 | General Services | 51 | 14 | 35 | 27.5% | 15.9 | 28 | 4 |
| 5 | Solid Waste Management | 38 | 11 | 27 | 28.9% | 15.7 | 27 | 4 |
| 6 | Parks Forestry & Recreation | 44 | 13 | 30 | 29.5% | 20.1 | 29 | 8 |
| 7 | Toronto Hydro | 22 | 4 | 18 | 18.2% | 16.7 | 18 | 1 |
| 8 | Parking Enforcement | 5 | 3 | 2 | 60.0% | — | 2 | 1 |
| 9 | TTC Customer Service | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
Council office activity
How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.
| Ward | Councillor | Emails sent to office | Resolved by departments |
|---|---|---|---|
| Ward 13 | Chris Moise | 24 | 31 |
| Ward 10 | Ausma Malik | 19 | 39 |
| Ward 11 | Dianne Saxe | 13 | 26 |
| Ward 1 | Vincent Crisanti | 10 | 22 |
| Ward 8 | Mike Colle | 5 | 12 |
| Ward 14 | Paula Fletcher | 5 | 27 |
| Ward 6 | James Pasternak | 4 | 4 |
| Ward 12 | Josh Matlow | 4 | 2 |
| Ward 2 | Stephen Holyday | 3 | 14 |
| Ward 9 | Alejandra Bravo | 2 | 6 |
| Ward 19 | Brad Bradford | 1 | 3 |
| Ward 18 | Lily Cheng | 1 | 0 |
| Ward 17 | Shelley Carroll | 1 | 4 |
| Ward 5 | Frances Nunziata | 1 | 2 |
| Ward 4 | Gord Perks | 1 | 4 |
| Ward 23 | Jamaal Myers | 0 | 3 |
| Ward 22 | Nick Mantas | 0 | 0 |
| Ward 21 | Michael Thompson | 0 | 1 |
| Ward 24 | Paul Ainslie | 0 | 7 |
| Ward 16 | Jon Burnside | 0 | 0 |
| Ward 15 | Rachel Chernos Lin | 0 | 3 |
| Ward 3 | Amber Morley | 0 | 2 |
| Ward 25 | Neethan Shan | 0 | 0 |
| Ward 20 | Parthi Kandavel | 0 | 0 |
| Ward 7 | Anthony Perruzza | 0 | 0 |
