Department Performance
City departments deliver the fix for resident-reported issues. This view shows how each department is doing across Toronto and how the ward office connects residents to them. "Overdue" and "Fixed after deadline" use Toronto's published service standards as the deadline.
Citywide department scorecard
| Rank | Department | Received | Resolved | Open | Fix Rate | Avg Days to Fix | Overdue | Fixed After Deadline |
|---|---|---|---|---|---|---|---|---|
| 1 | Toronto Water | 111 | 50 | 61 | 45.0% | 18.1 | 61 | 44 |
| 2 | Transportation Services | 402 | 155 | 243 | 38.6% | 13.4 | 209 | 46 |
| 3 | Parks Forestry & Recreation | 63 | 21 | 41 | 33.3% | 18.4 | 40 | 11 |
| 4 | Solid Waste Management | 60 | 16 | 44 | 26.7% | 12.5 | 44 | 6 |
| 5 | Municipal Licensing & Standards | 134 | 38 | 93 | 28.4% | 26.5 | 90 | 23 |
| 6 | General Services | 110 | 22 | 83 | 20.0% | 17.5 | 76 | 9 |
| 7 | Toronto Hydro | 41 | 5 | 36 | 12.2% | 15.0 | 36 | 2 |
| 8 | Parking Enforcement | 15 | 3 | 12 | 20.0% | — | 12 | 1 |
| 9 | TTC Customer Service | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
Council office activity
How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.
| Ward | Councillor | Emails sent to office | Resolved by departments |
|---|---|---|---|
| Ward 10 | Ausma Malik | 71 | 58 |
| Ward 13 | Chris Moise | 45 | 42 |
| Ward 1 | Vincent Crisanti | 27 | 23 |
| Ward 11 | Dianne Saxe | 24 | 43 |
| Ward 4 | Gord Perks | 11 | 8 |
| Ward 8 | Mike Colle | 10 | 15 |
| Ward 6 | James Pasternak | 9 | 6 |
| Ward 14 | Paula Fletcher | 9 | 30 |
| Ward 12 | Josh Matlow | 8 | 5 |
| Ward 9 | Alejandra Bravo | 8 | 11 |
| Ward 2 | Stephen Holyday | 7 | 17 |
| Ward 15 | Rachel Chernos Lin | 5 | 8 |
| Ward 3 | Amber Morley | 4 | 2 |
| Ward 19 | Brad Bradford | 4 | 7 |
| Ward 22 | Nick Mantas | 4 | 1 |
| Ward 18 | Lily Cheng | 3 | 0 |
| Ward 24 | Paul Ainslie | 3 | 17 |
| Ward 16 | Jon Burnside | 3 | 3 |
| Ward 5 | Frances Nunziata | 3 | 3 |
| Ward 20 | Parthi Kandavel | 2 | 0 |
| Ward 21 | Michael Thompson | 2 | 2 |
| Ward 17 | Shelley Carroll | 1 | 5 |
| Ward 7 | Anthony Perruzza | 1 | 0 |
| Ward 25 | Neethan Shan | 0 | 1 |
| Ward 23 | Jamaal Myers | 0 | 4 |
