Tree roots heaving sidewalk

A damaged limb over a sidewalk is a when, not an if, steps from Keystone International Schools.

We heard you

Case built & sent · Apr 25, 6:50 PM

City & councillor received it

City of Toronto

The city responded

Ref #09209832 ↗ Transportation Services

125/3

Past the standard

City standard: 3 days

Day 125. 122 days past the city's own standard.

The city's published standard for Tree Issue is 3 days. Your councillor is the right escalation now.

Email Cllr. Moise

Checked against Toronto 311 on August 27, 2026: New.

52 Lombard Street, Toronto Toronto

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What's nearby

Keystone International Schools

School · anchors this report's story

111m

Victoria Street Linc

School

147m

Church St at Richmond St East

Bus Stop

120m

Church St at Queen St East

Bus Stop

166m

Courthouse Square Park

Park

131m

This street's story: 36 city trees serve this block. The city keeps a record of every street tree, which is how a damaged limb gets traced back to an owner.

The case we sent

Report details · AI-written, reviewed by the reporter

Tree roots have heaved and displaced paving stones and brick along approximately 1.5 meters of the sidewalk at 52 Lombard Street, creating cracked and raised stones that pose trip hazards. Multiple stones are unevenly settled with exposed roots visible at surface level in the tree pit, affecting pedestrian safety and accessibility.

What we did for you

✓ We heard you, and saw what you saw 6:50:44
✓ Made sure no faces or licence plates travel with your photo 6:50:44
✓ Wrote the formal report in the city's own language, for you 6:50:44
✓ Matched your report to Ward 13, for you 6:50:44
✓ Delivered it to Toronto 311, the same minute 6:51:33
✓ Caught the city's reference number so you never have to chase it
✓ And when the city says fixed, we check the record and bring the answer back here ongoing