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Past Toronto's published service standard

This report is 42 days old. The city's standard for Construction Issue is 7 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Ausma Malik

Construction Issue at Harbourfront-CityPlace

ref: STO-V2U2Q5

city ref: 09461550 Track on 311

Construction Issue Snap City acknowledged

Open 42 days

1 confirmed Transportation Services: 7 days

City service request

New

Updated about 1 month ago

The request has been received.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Park Pathways and Trails Maintenance Expected service delivery: 2026-06-05 Estimated resolution timeframe: The service request will be responded to within three days. Service address (city record): 235 Queens Quay W

The city's estimated completion of June 5, 2026 has passed. We are following up.

Harbourfront-CityPlace, Toronto Toronto

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Reported on Mon, Jun 1, 2026 at 10:27 AM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Construction materials including wooden lumber planks and metal scaffolding are blocking pedestrian access to portions of the waterfront boardwalk at this dock, creating tripping hazards. No visible permit signage or work barriers are clearly marking the construction zone.

Description

Hazard

Community Updates

Did the city actually fix this, or just close the file? Come back and tell your neighbours what you see on the ground. Add a photo. Your update is what holds the city to its word.

1 community report

1 still there

Still there Jun 04

Submitted by Fox Victoria

The city closed it, claimed it is complete and redirected it to Harbourfront Centre Office while it is not fixed!!! Is Harbourfront Centre Office responsible to report back here and respond to us and tell us when it is fixed? Why and how the city marked it complete while it is not?