Utility Pole at Richmond Street West

We heard you

Case built & sent · Jun 9, 10:59 PM

City & councillor received it

City of Toronto + Cllr. Malik

The city responded

Ref #09534732 ↗ Transportation Services

80/10

Past the standard

City standard: 10 days

Day 80. 70 days past the city's own standard.

The city's published standard for Utility Pole is 10 days. Your councillor is the right escalation now.

Email Cllr. Malik

Checked against Toronto 311 on August 27, 2026: In Progress.

The city's estimated completion of June 11, 2026 has passed. We are following up.

Richmond Street West Toronto

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What's nearby

Alpha Alternative & Oasis Alternative

School

255m

St Mary Catholic Elementary School

School

320m

Queen St West at Augusta Ave

Bus Stop

146m

Queen St West at Augusta Ave

Bus Stop

180m

Portland Street Parkette

Park

49m

This street's story: Poles are shared, hydro and phone and cable hang on the same wood, so the owner of the problem is not always the owner of the pole.

The case we sent

Report details · AI-written, reviewed by the reporter

An open utility vault with missing cover is exposing a dark cavity approximately 2–3 feet wide in the sidewalk at Richmond Street West near Portland Street, creating a trip and fall hazard for pedestrians with no protective barriers or warning signage. A nearby metal catch basin cover is also sunken or misaligned, and a former traffic signal base with a large protruding bolt adds to the hazard in this high-pedestrian area near a transit shelter.

Description · in the reporter's words

FFormer traffic signal base has large bolt, sticking up in the middle of sidewalk, tripping hazard for visually impaired people. South east corner of Portland Richmond

What we did for you

✓ We heard you, and saw what you saw 10:59:38
✓ Made sure no faces or licence plates travel with your photo 10:59:38
✓ Wrote the formal report in the city's own language, for you 10:59:38
✓ Found your ward and put your councillor on the record, for you 10:59:38
✓ Delivered it to Toronto 311, the same minute 10:59:48
✓ Caught the city's reference number so you never have to chase it Jun 11
✓ And when the city says fixed, we check the record and bring the answer back here ongoing