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STO-H9B4Y8 · Ward 13 · Road Damage

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Our ref

STO-H9B4Y8

City ref

09263052

Track on 311 ↗

Road depression from subsidence

Damage like this spreads with every freeze and thaw, steps from Rose Avenue Jr Public School.

We heard you

Case built & sent · May 2, 2:21 PM

City & councillor received it

City of Toronto

The city responded

Ref #09263052 ↗ Transportation Services

✓

Fixed

Confirmed May 26

Fixed, confirmed by Toronto 311.

24 days after you reported it. We take the city at its word, and you get the final one: is it actually fixed?

The city marked this resolved May 26, 12:00 AM · The person who reported it said it's still not fixed Jul 16, 9:48 AM

Closed, on the record

Fixed in 24 days.

St James Avenue in Toronto Centre is a little better today because somebody said something, neighbours stood behind it, and the city finished the work. That is how this is supposed to work.

May 2 · reported

✓ Resolved May 26 · confirmed

Reported this yourself? Add your after photo when you pass by. It completes the record.

24 days

report → fix

Toronto 311

confirmed by

You + 3

held it open

Reported May 2 · resolved on May 26, 2026 · Confirmed complete by Toronto 311 · July 17, 2026 · checked against the city's records, not taken on faith

St James Avenue, Toronto Toronto

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What's nearby

Rekai Family Parkette

Park

198m

Rose Avenue Jr Public School

School · anchors this report's story

180m

Parliament St at St James Ave South Side

Bus Stop

72m

This street's story: 4 city catch basins and 3 manholes serve this block. Water that does not drain works into a seam in the road, and that is how a crack becomes a pothole.

The case we sent

Report details · AI-written, reviewed by the reporter

Road surface on St James Avenue shows visible depression and settling with dark seam lines indicating subsidence, creating an uneven surface. The sunken asphalt in this localized area appears connected to aging infrastructure—four catch basins averaging 140 years old are located within 100 meters of the damage.

Description · in the reporter's words

Large depression in road, road is sinking.

What we did for you

✓ We heard you, and saw what you saw 2:21:30
✓ Made sure no faces or licence plates travel with your photo 2:21:30
✓ Wrote the formal report in the city's own language, for you 2:21:30
✓ Matched your report to Ward 13, for you 2:21:30
✓ Delivered it to Toronto 311, the same minute 2:21:53
✓ Caught the city's reference number so you never have to chase it May 4
✓ And when the city marked it fixed, we brought the answer back to you. That's the loop, closed. May 26