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STO-K7Y6H8 · Ward 13 · Bus Stop Issue

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Our ref

STO-K7Y6H8

City ref

09330568

Track on 311 ↗

Broken bus shelter glass

We heard you

Case built & sent · May 14, 4:06 PM

City & councillor received it

City of Toronto

The city responded

Ref #09330568 ↗ Transportation Services

✓

Fixed

Marked resolved May 16

Fixed, and a neighbour went back to check.

Someone from this neighbourhood walked past on May 16 and confirmed the work was done, 2 days after you reported it. That is the loop closed by the people who live here.

Marked resolved May 16, 11:15 AM

Closed, on the record

Fixed in 2 days.

Sherbourne Street in Toronto Centre is a little better today because somebody said something, neighbours stood behind it, and the city finished the work. That is how this is supposed to work.

May 14 · reported

✓ Resolved May 16 · confirmed

Reported this yourself? Add your after photo when you pass by. It completes the record.

2 days

report → fix

Reported May 14 · resolved on May 16, 2026 · Confirmed complete by Toronto 311 · July 17, 2026 · inside the city's own 14-day standard

Sherbourne Street, Toronto Toronto

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What's nearby

Our Lady Of Lourdes Catholic Elementary School

School

109m

Jarvis Collegiate Institute

School

271m

Sherbourne St at Wellesley St East

Bus Stop

18m

Wellesley St East at Sherbourne St

Bus Stop

21m

Wellesley - Magill Park

Park

110m

This street's story: The stop is the one part of a transit trip that stays put, so a broken shelter or bench is a problem for every rider on that route, every day.

The case we sent

Report details · AI-written, reviewed by the reporter

A TTC bus shelter on Sherbourne Street has broken glass panels with blue-green safety glass fragments scattered across the sidewalk in front of and beneath the shelter, creating a sharp hazard for pedestrians. The compromised transparent enclosure poses a tripping and laceration risk.

Description · in the reporter's words

Glass broken

What we did for you

✓ We heard you, and saw what you saw 4:06:29
✓ Made sure no faces or licence plates travel with your photo 4:06:29
✓ Wrote the formal report in the city's own language, for you 4:06:29
✓ Matched your report to Ward 13, for you 4:06:29
✓ Delivered it to Toronto 311, the same minute 4:06:39
✓ Caught the city's reference number so you never have to chase it May 14
✓ And when the city marked it fixed, we brought the answer back to you. That's the loop, closed. May 16