Who this is for
Residents never pay. The paid side is for the organisations that receive the reports. Here is who uses this, what it costs them, and what it does not.
Is it free?
For residents, yes, and always will be. There is no fee, no premium tier, and nothing you send is ever held back or slowed down because of who has or has not paid.
How do we make money?
We sell tools to the organisations that manage land or receive reports: a dashboard for their own grounds, the history behind an address, a corridor report before somebody digs. That is the side we sell. The resident side stays free either way.
What if my city has not signed up?
Your report still goes, complete, the same as everyone else's. What changes is on their end, not yours: a city that has engaged with us answers faster because the work lands where someone is looking. We would rather tell you that plainly than let you wonder.
Residents: free, always, everywhere.
You stood on the platform and did not report it, and it was not because you did not care. It was the pile of small costs around the reporting: how long will this take, which department is it, will anyone read it, do I have to give my name to complain about my own street. Take a photo. Thirty seconds. You get told what happened. Free in every city we serve, and free in every city we add.
What you get: a report that writes itself from a photo, sent in about thirty seconds, and a page that tells you what happened without you chasing anyone.
Back to topCities and council staff.
When London put countdown clocks on the Underground, riders got happier and not one train ran faster. Toronto's Auditor General asked for the civic version of that in 2011: tell residents what happened to the thing they reported. The reports reach you complete, with the photo, the exact location, the category and a description written to be acted on, and the resident gets told when it closes. Base delivery to any city is free and stays free. Paid work is the extra: dashboards, integrations, analysis of your own corridor.
What you get: reports that arrive complete and already routed, a public record residents can see, and an API if you would rather this fed the system you already run than became another inbox.
Back to topBusiness improvement areas.
You captured the grant money by hunting for it. The hunting is the cost, not the money. One place that holds what is open right now, who qualifies, the deadline, and what it takes to apply, next to the reported issues along your own street, so a board meeting takes a morning instead of a week.
Then there is the part nobody tells you about. The road work starting on your block, the lane restriction, the permit pulled next door. Different departments issue those and none of them tell each other, let alone you, so it arrives on your street the same morning it arrives in your inbox from a member who is losing customers.
What you get: the open funding in one place, the reported issues along your own street, and the permits and road work pulled near your members before they hear about it from an angry email.
Back to topPrivate property: universities, hospitals, property managers, shopping centres.
Your property is a small town. It has walkways, lighting, parking, entrances and the same broken things a street has, and the people who use it have nowhere to report them. Renting rather than owning changes who gets the ticket, not whether the map works.
What you get: your grounds on a map, a way for the people who use them to report what is broken, and an API into your existing work-order system if you have one.
Back to topConstruction and contractors.
Residents complain about your site to the city, which means you find out when the city phones you. We can tell you what is being reported around your site while you can still do something about it.
What you get: what residents are reporting around your site, as they report it, while there is still time to act on it.
Back to topCollaborate.
Not every organisation fits the list above. Campaigns, cleanups, community groups, anyone who wants residents reporting something specific for a season. Tell us what you are running and we will work out whether this helps.
What you get: depends entirely on what you are running. That is the conversation.
Back to topSeven Ontario cities. More than three million pieces of public infrastructure mapped. Eighty-six wards. Over a thousand resident reports, three hundred and forty-five of them resolved with the city's own reference numbers attached. See what the press has said
Book a walkthrough
Twenty minutes, on your own streets or your own grounds, with your data in it. No slides.
