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STO-F3R2T4 · Ward 10 · Road Damage

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Our ref

STO-F3R2T4

City ref

09249845

Track on 311 ↗

Sunken utility cut at curb

Damage like this spreads with every freeze and thaw, at the Queens Quay West at Harbourfront Centre bus stop.

We heard you

Case built & sent · May 1, 1:42 PM

City & councillor received it

City of Toronto

The city responded

Ref #09249845 ↗ Transportation Services

✓

Fixed

Marked resolved May 4

Fixed, and a neighbour went back to check.

Someone from this neighbourhood walked past on May 8 and confirmed the work was done, 3 days after you reported it. That is the loop closed by the people who live here.

Marked resolved May 8, 8:44 AM

Closed, on the record

Fixed in 3 days.

Queens Quay West in Spadina-Fort York is a little better today because somebody said something, neighbours stood behind it, and the city finished the work. That is how this is supposed to work.

May 1 · reported

✓ Resolved May 4 · confirmed

Reported this yourself? Add your after photo when you pass by. It completes the record.

3 days

report → fix

Reported May 1 · resolved on May 4, 2026 · Confirmed complete by Toronto 311 · July 17, 2026 · inside the city's own 14-day standard

222 Queens Quay West, Harbourfront-CityPlace, Toronto Toronto

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What's nearby

Queens Quay West at Harbourfront Centre

Bus Stop · anchors this report's story

85m

Queens Quay West at Harbourfront Centre

Bus Stop · anchors this report's story

124m

Rees Street Parkette

Park

147m

Toronto Waterfront Park

Park

183m

This street's story: 19 city catch basins and 7 manholes serve this block. Water that does not drain works into a seam in the road, and that is how a crack becomes a pothole.

The case we sent

Report details · AI-written, reviewed by the reporter

Sunken asphalt patch at the curb line at 222 Queens Quay West has settled below the surrounding surface, creating a trip hazard between the road and sidewalk, likely from a utility cut. Nearby catch basins averaging 99 years old suggest aging subsurface infrastructure in the area.

What we did for you

✓ We heard you, and saw what you saw 1:42:13
✓ Made sure no faces or licence plates travel with your photo 1:42:13
✓ Wrote the formal report in the city's own language, for you 1:42:13
✓ Matched your report to Ward 10, for you 1:42:13
✓ Delivered it to Toronto 311, the same minute 1:42:24
✓ Caught the city's reference number so you never have to chase it May 1
✓ And when the city marked it fixed, we brought the answer back to you. That's the loop, closed. May 4