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Past Toronto's published service standard

This report is 37 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Paula Fletcher

Water/Drainage at Captain Hawley Lane

ref: STO-J9E0K3

city ref: 09521537 Track on 311

Water Drainage Snap City acknowledged

Open 37 days

Toronto Water: 1 days

City service request

New

Updated about 1 month ago

We received your request.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Catch Basin - Blocked / Flooding Expected service delivery: 2026-06-12 Estimated resolution timeframe: The service request will be resolved within 3 days. Service address (city record): Eastern Ave & Captain Hawley Lane

The city's estimated completion of June 12, 2026 has passed. We are following up.

Captain Hawley Lane, South Riverdale, Toronto Toronto

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Reported on Sat, Jun 6, 2026 at 9:03 AM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Standing water is pooled around a metal catch basin on Captain Hawley Lane, indicating the storm drain is blocked or not functioning and creating a slipping hazard for pedestrians. The catch basin serves an aging drainage system in the area, with nearby infrastructure dating back to 1927.

Description

Poor water drainage in the laneway

Community Updates

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