Reporting a problem
How do I report a problem?
Press the camera button, take a photo, and check the location pin. SolvePTBO writes a draft description for you, and you can change any of it. Press send. The whole thing takes about a minute.
What can I report?
Potholes, broken streetlights, damaged sidewalks, graffiti, litter, fallen branches, broken park equipment, and most other problems on public property. If you can photograph it on a street, sidewalk, or park, report it.
What should I not report here?
Emergencies. If someone is in danger, call 911. Gas leaks go to your gas company. Noise complaints, bylaw disputes, and problems on private property are handled better by calling the city directly.
Do I need an account?
Yes, a free one, with your email or phone number. The account keeps your report connected to you, so you can find it later and hear what happened.
Does it cost anything?
No. SolvePTBO is free for residents. There are no fees and no paid version.
Can I report a problem for someone else?
Yes. Many people report for a parent or a neighbour who is not comfortable online. File it from your own account and describe where the problem is.
Do I have to be standing at the problem?
No. You can type the address or postal code and place the pin yourself. Reporting from your kitchen table works fine. A photo makes the report stronger if you have one.
No answer here that fits? Email us at hello@solvecanada.ca and a person replies.
