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STO-M7G3G7 · Ward 14 · Road Damage

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Our ref

STO-M7G3G7

City ref

09325847

Track on 311 ↗

Cracked asphalt around storm drain

Damage like this spreads with every freeze and thaw, at the 12 Carlaw Avenue bus stop.

We heard you

Case built & sent · May 14, 8:13 AM

City & councillor received it

City of Toronto

The city responded

Ref #09325847 ↗ Transportation Services

✓

Fixed

Marked resolved May 15

Fixed, and a neighbour went back to check.

Someone from this neighbourhood walked past on May 16 and confirmed the work was done, 1 day after you reported it. That is the loop closed by the people who live here.

Marked resolved May 16, 11:16 AM · The person who reported it said it's still not fixed Jul 27, 9:08 AM

Closed, on the record

Fixed in 1 day.

Carlaw Avenue in Toronto-Danforth is a little better today because somebody said something, neighbours stood behind it, and the city finished the work. That is how this is supposed to work.

May 14 · reported

✓ Resolved May 15 · confirmed

Reported this yourself? Add your after photo when you pass by. It completes the record.

1 day

report → fix

You + 1

held it open

Reported May 14 · resolved on May 15, 2026 · Confirmed complete by Toronto 311 · July 17, 2026 · inside the city's own 14-day standard

15 Carlaw Avenue, South Riverdale, Toronto Toronto

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What's nearby

12 Carlaw Avenue

Bus Stop · anchors this report's story

17m

Carlaw Ave at Lake Shore Blvd East

Bus Stop

144m

Morse Street Playground

Park

204m

Mccleary Park

Park

385m

This street's story: 12 city catch basins and 10 manholes serve this block. Water that does not drain works into a seam in the road, and that is how a crack becomes a pothole.

The case we sent

Report details · AI-written, reviewed by the reporter

Asphalt around a storm drain grate on Carlaw Avenue has deteriorated significantly, with settled pavement creating a depression filled with loose aggregate and broken concrete that poses a tripping hazard to pedestrians and bicycles. The drain grate itself is functional, but the surrounding road surface requires repair.

What we did for you

✓ We heard you, and saw what you saw 8:13:08
✓ Made sure no faces or licence plates travel with your photo 8:13:08
✓ Wrote the formal report in the city's own language, for you 8:13:08
✓ Matched your report to Ward 14, for you 8:13:08
✓ Delivered it to Toronto 311, the same minute 8:13:19
✓ Caught the city's reference number so you never have to chase it May 14
✓ And when the city marked it fixed, we brought the answer back to you. That's the loop, closed. May 15