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STO-B2W4K2 · Ward 24 · Bus Stop Issue

Our ref

STO-B2W4K2

City ref

09194922

Track on 311 ↗

Bus shelter dirty, debris accumulation

We heard you
Case built & sent · Apr 24, 1:37 AM
City & councillor received it
City of Toronto
The city responded
Ref #09194922 ↗ Solid Waste Management Services
Fixed
Confirmed Apr 24

Fixed, confirmed by Toronto 311 and checked on the ground.

Someone from this neighbourhood walked past on April 24 and confirmed the work was done, the same day you reported it. That is the loop closed by the people who live here.

The city marked this resolved Apr 24, 12:00 AM · Confirmed by a resident Apr 24, 2:07 PM

Closed, on the record

Fixed the same day.

Ellesmere Road in Scarborough-Guildwood is a little better today because somebody said something, neighbours stood behind it, and the city finished the work. That is how this is supposed to work.

Before photo Apr 24 · reported
Resolved Apr 24 · confirmed

Reported this yourself? Add your after photo when you pass by. It completes the record.

Same day

report → fix

Toronto 311

confirmed by

Reported April 24 · resolved on April 24, 2026 · Confirmed complete by Toronto 311 · July 17, 2026 · inside the city's own 14-day standard · checked against the city's records, not taken on faith

Ellesmere Road Toronto

What's nearby

Ellesmere Rd at Neilson Rd - Scarborough Health Network Centenary Hospital

Bus Stop

27m

Neilson Rd at Ellesmere Rd

Bus Stop

58m

Ellesmere Reservoir Park

Park

418m

Ellesmere Ravine Park

Park

595m
This street's story: The stop is the one part of a transit trip that stays put, so a broken shelter or bench is a problem for every rider on that route, every day.

The case we sent

Report details · AI-written, reviewed by the reporter

The TTC bus shelter at Ellesmere Road near the hospital has heavily soiled exterior glass panels that reduce visibility and interior floors scattered with food packaging, tissues, and debris, including reported medical waste. The shelter walls show graffiti and stickers, and the structure lacks regular servicing despite being in a high-traffic hospital-adjacent location. Accumulated debris and medical waste pose health and safety hazards to transit users and may attract pests.

Description · in the reporter's words

Bus shelter glass very dirty, needs to be cleaned professionally. Also a large amount of debris in bus shelter including medical waste. Needs to be serviced regularly as this is outside a busy hospital.

What we did for you
  • We heard you, and saw what you saw 1:37:41
  • Made sure no faces or licence plates travel with your photo 1:37:41
  • Wrote the formal report in the city's own language, for you 1:37:41
  • Matched your report to Ward 24, for you 1:37:41
  • Delivered it to Toronto 311, the same minute 1:38:06
  • Caught the city's reference number so you never have to chase it
  • And when the city marked it fixed, we brought the answer back to you. That's the loop, closed. Apr 24

Your report became all of this before 1:39 the same morning.

The neighbourhood

Discussion · 1 comment

fox_victoria 4 months ago

Request Number 09194922 Submitted April 24, 2026 at 6:56 a.m. Status Completed – The request has been concluded. Expected Service Delivery Time April 28, 2026 at 6:56 a.m. Resolution Date April 24, 2026 at 12:45 p.m.

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