Your photo and your privacy
What happens to faces or licence plates in my photo?
We blur them before the photo appears in public. A photo that needs a closer look stays hidden until a person has reviewed it.
Is my name or address shown anywhere?
No. Public reports show the problem, its location, the photo, and an anonymous username. Your email, phone number, and home address are never shown to anyone.
Who can see my report?
Anyone can see the problem itself on the public map, and the city receives it by email. Only the problem is public. You are not.
Can I change or delete a report after sending it?
No. Sent reports stay as sent, because the city already has the email. If you need one corrected or removed, email hello@solvecanada.ca with the reference number and we will take care of it.
No answer here that fits? Email us at hello@solvecanada.ca and a person replies.
