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Past Toronto's published service standard

This report is 33 days old. The city's standard for Pothole is 14 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Ausma Malik
report photo

Pothole at Richmond Street West

ref: STO-T1W7M5
city ref: 09534626 Track on 311
Pothole Snap City acknowledged
Open 34 days
Transportation Services: 14 days

City service request

New

Updated about 1 month ago

We received your request.

The lines below are from Toronto 311's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Service request type: Road Pothole / Road Damage Expected service delivery: 2026-06-12 Estimated resolution timeframe: The service request will be resolved within 24 hours. Service address (city record): Richmond St W & Maud St

The city's estimated completion of June 12, 2026 has passed. We are following up.

Richmond Street West Toronto

Reported on Tue, Jun 9, 2026 at 10:32 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

A deep longitudinal crack runs across Richmond Street West's cycle track, marked with a warning cone; the hazard is positioned at the edge of a road patch and poses a snagging risk for vehicle tires, scooters, and bikes, with visibility issues making it difficult to avoid.

Description

SSkinny dangerous pothole on the edge of a road patch in the centre of the Richmond two-way cycle track. Very easy for a scooter bike to get stuck in here and it’s very hard to see

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Report History

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Report Submitted

Jun 09, 2026 at 10:32 PM

SSkinny dangerous pothole on the edge of a road patch in the centre of the Richmond two-way cycle track. Very easy for a scooter bike to get stuck in here and it’s very hard to see

Email sent to City of Toronto

Jun 09, 2026 at 10:33 PM

Sent

Email sent to Ward 10 councillor Ausma Malik (Spadina-Fort York)

Jun 09, 2026 at 10:33 PM

Sent

Awaiting Response

Open for about 1 month

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