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STO-L8C5M8 · Ward 13 · Road Damage

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Our ref

STO-L8C5M8

City ref

09199041

Track on 311 ↗

Severely deteriorated road surface at utility cut

Damage like this spreads with every freeze and thaw, steps from Tmu - Heaslip House.

We heard you

Case built & sent · Apr 24, 11:44 AM

City & councillor received it

City of Toronto

The city responded

Ref #09199041 ↗ Transportation Services

✓

Fixed

Confirmed May 8

Fixed, confirmed by Toronto 311.

14 days after you reported it. We take the city at its word, and you get the final one: is it actually fixed?

The city marked this resolved May 8, 12:00 AM

Closed, on the record

Fixed in 14 days.

Yonge Street in Toronto Centre is a little better today because somebody said something and the city finished the work. That is how this is supposed to work.

Apr 24 · reported

✓ Resolved May 8 · confirmed

Reported this yourself? Add your after photo when you pass by. It completes the record.

14 days

report → fix

Toronto 311

confirmed by

Reported April 24 · resolved on May 8, 2026 · Confirmed complete by Toronto 311 · July 17, 2026 · inside the city's own 14-day standard · checked against the city's records, not taken on faith

330 Yonge Street, Toronto Toronto

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What's nearby

Tmu - Heaslip House

School · anchors this report's story

133m

Toronto Metropolitan University - School Of Image Arts

School

175m

TMU Station - Northbound Platform

Bus Stop

20m

Yonge St at Gould St

Bus Stop

33m

Toronto Metropolitan University Square

Park

132m

This street's story: 22 city catch basins and 12 manholes serve this block. Water that does not drain works into a seam in the road, and that is how a crack becomes a pothole.

The case we sent

Report details · AI-written, reviewed by the reporter

The asphalt pavement at the curb line near the catch basin at Yonge and Gould Street is severely deteriorated, with extensive cracking, spalling, and missing chunks across approximately 8–10 feet. A utility cut patch has settled significantly below the surrounding surface, creating a pronounced depression and trip hazard for pedestrians and cyclists. The uneven road surface poses a fall risk and forces people to navigate around the damaged zone.

What we did for you

✓ We heard you, and saw what you saw 11:44:51
✓ Made sure no faces or licence plates travel with your photo 11:44:51
✓ Wrote the formal report in the city's own language, for you 11:44:51
✓ Matched your report to Ward 13, for you 11:44:51
✓ Delivered it to Toronto 311, the same minute 11:45:52
✓ Caught the city's reference number so you never have to chase it Apr 24
✓ And when the city marked it fixed, we brought the answer back to you. That's the loop, closed. May 8