← arrow key

← Previous issue

arrow key →

Next issue →

STO-K8W5X1 · Ward 13 · Sidewalk Damage

⋯

Our ref

STO-K8W5X1

City ref

09198858

Track on 311 ↗

Sunken sidewalk grate trip hazard

This is the kind of break that catches a toe or a stroller wheel, steps from Tmu - Heaslip House.

We heard you

Case built & sent · Apr 24, 11:43 AM

City & councillor received it

City of Toronto

The city responded

Ref #09198858 ↗ Transportation Services

✓

Fixed

Confirmed May 25

Fixed, confirmed by Toronto 311.

31 days after you reported it. We take the city at its word, and you get the final one: is it actually fixed?

The city marked this resolved May 25, 12:00 AM

Closed, on the record

Fixed in 31 days.

Gould Street in Toronto Centre is a little better today because somebody said something and the city finished the work. That is how this is supposed to work.

Apr 24 · reported

✓ Resolved May 25 · confirmed

Reported this yourself? Add your after photo when you pass by. It completes the record.

31 days

report → fix

Toronto 311

confirmed by

Reported April 24 · resolved on May 25, 2026 · Confirmed complete by Toronto 311 · July 17, 2026 · checked against the city's records, not taken on faith

Gould Street, Toronto Toronto

Google Maps Apple Maps

What's nearby

Tmu - Heaslip House

School · anchors this report's story

120m

Toronto Metropolitan University - School Of Image Arts

School

161m

TMU Station - Northbound Platform

Bus Stop

21m

Yonge St at Gould St

Bus Stop

41m

Toronto Metropolitan University Square

Park

118m

This street's story: 22 city trees serve this block. Roots are the usual reason a sidewalk lifts, which is why the city counts the trees along a block.

The case we sent

Report details · AI-written, reviewed by the reporter

A metal drainage grate is sunken significantly below the surrounding sidewalk surface on Gould Street, creating a trip hazard with cracked and deteriorating concrete around it. Debris and dirt accumulate in the depressed area, forcing pedestrians to navigate around the hazard on this busy commercial street.

Description · in the reporter's words

BrokeN curb concrete

What we did for you

✓ We heard you, and saw what you saw 11:43:58
✓ Made sure no faces or licence plates travel with your photo 11:43:58
✓ Wrote the formal report in the city's own language, for you 11:43:58
✓ Matched your report to Ward 13, for you 11:43:58
✓ Delivered it to Toronto 311, the same minute 11:44:14
✓ Caught the city's reference number so you never have to chase it Apr 24
✓ And when the city marked it fixed, we brought the answer back to you. That's the loop, closed. May 25