For city staff
How do city departments receive reports?
Reports are delivered to the relevant municipality and, where applicable, the appropriate ward councillor. Both receive a structured report with all the details needed to act on the issue.
How are reports verified for accuracy?
Every account is verified by email or phone before a report goes out. Community members can “verify” reports they have seen firsthand, which confirms the problem is real. AI reads each photo to categorize the issue and draft the report, and the resident reviews it before sending.
What information is included in each report?
Each report includes a clear description of the issue, location, photo(s), and all the context needed for the city to act on it.
How do ward councillors access reports in their ward?
Councillors receive reports for issues within their ward. They can also view reports on the public map. For questions about additional features or integrations, please email hello@solvecanada.ca.
Can we respond to residents through the platform?
Yes, by email. Reply to the report email and your reply is added to the report, and the resident is notified. For anything deeper than email, from dashboards to workflow integrations, email hello@solvecanada.ca and we will set it up together.
How do we mark a report as resolved?
Residents or community members can update the issue status by verifying a report and whether it is fixed or not, and by uploading an after photo. Admins can also add resolution notes to the report directly and mark it as resolved.
What if a report is misdirected or spam?
Email hello@solvecanada.ca and we will review and remove spam reports. Accounts that misuse the platform may be suspended. See our Terms of Service for details.
No answer here that fits? Email us at hello@solvecanada.ca and a person replies.
