When something goes wrong
The city closed my report but nothing was fixed. What now?
Open your report page and press “Still broken”. The report reopens and tells the city the work is not done. This button is the whole point of SolveOTTAWA: a closed file is not the same as a fixed problem.
The problem was fixed, and now it is back.
Press “Back again” on your old report. That files a fresh report with the history attached, so the city can see the problem keeps returning. A repeat problem makes a stronger case than a new one.
I cannot find my report on the map.
Photos under review stay hidden until a person approves them. If your report seems stuck, email hello@solvecanada.ca with the reference number and we will check.
I made a mistake in my report.
Email hello@solvecanada.ca with the reference number and the correction. Sent reports are not editable, but we can set the record straight on our side.
Where is my report?
Press Track at the top of the page.
My report is outside your cities.
Right now SolveOTTAWA serves Toronto, Mississauga, Milton, Kitchener, Waterloo, Ottawa, and Peterborough. A report outside those cities has nowhere to go yet. If you want your city added, email hello@solvecanada.ca and tell us where you live. Asking helps us choose the next city.
Nothing has happened for weeks.
Open the report page and see where it stands. Some fixes take a season, not a week, and the report stays open the whole time. If it looks forgotten, email hello@solvecanada.ca with the reference number and we will look at it together.
No answer here that fits? Email us at hello@solvecanada.ca and a person replies.
