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STO-Q7R0Q4 · Ward 8 · Pothole

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Our ref

STO-Q7R0Q4

City ref

09238581

Track on 311 ↗

Damaged storm drain with settlement cracking

This is the kind of hole that bends rims and throws cyclists off line, steps from Havergal College Sr School.

We heard you

Case built & sent · Apr 29, 8:14 PM

City & councillor received it

City of Toronto

The city responded

Ref #09238581 ↗ Toronto Water

✓

Fixed

Marked resolved May 5

Fixed, and a neighbour went back to check.

Someone from this neighbourhood walked past on May 8 and confirmed the work was done, 6 days after you reported it. That is the loop closed by the people who live here.

Marked resolved May 8, 9:08 AM

Closed, on the record

Fixed in 6 days.

Avenue Road in Eglinton-Lawrence is a little better today because somebody said something, neighbours stood behind it, and the city finished the work. That is how this is supposed to work.

Apr 29 · reported

✓ Resolved May 5 · confirmed

Reported this yourself? Add your after photo when you pass by. It completes the record.

6 days

report → fix

Reported April 29 · resolved on May 5, 2026 · Confirmed complete by Toronto 311 · July 17, 2026 · inside the city's own 14-day standard

1440 Avenue Road, Toronto Toronto

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What's nearby

Havergal College Sr School

School · anchors this report's story

209m

Havergal Jr School

School

293m

Avenue Rd at Otter Cres

Bus Stop

53m

Avenue Rd at Glenview Ave North Side

Bus Stop

56m

Heart Park

Park

37m

This street's story: 15 city catch basins and 11 manholes serve this block. Water that does not drain works into a seam in the road, and that is how a crack becomes a pothole.

The case we sent

Report details · AI-written, reviewed by the reporter

A damaged storm drain grate at the street curb is sunken with radiating cracks in the surrounding asphalt, indicating structural failure of the catch basin. The previous repair was incomplete, leaving an unfilled pothole section that is now deeper with loose asphalt pieces, requiring urgent re-repair.

Description · in the reporter's words

Previous repair incomplete , only half the pothole was filled. The unfilled section is now deeper and more dangerous, with loose asphalt pieces around it. Worse condition than before. Urgent re-repair needed.

What we did for you

✓ We heard you, and saw what you saw 8:14:08
✓ Made sure no faces or licence plates travel with your photo 8:14:08
✓ Wrote the formal report in the city's own language, for you 8:14:08
✓ Matched your report to Ward 8, for you 8:14:08
✓ Delivered it to Toronto 311, the same minute 8:14:20
✓ Caught the city's reference number so you never have to chase it Apr 30
✓ And when the city marked it fixed, we brought the answer back to you. That's the loop, closed. May 5