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STO-I0K3F3 · Ward 15 · Road Damage

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Our ref

STO-I0K3F3

City ref

09153633

Track on 311 ↗

Road surface cracks and deterioration

Damage like this spreads with every freeze and thaw, steps from Northlea Elementary & Mdl School.

We heard you

Case built & sent · Apr 17, 7:56 AM

City & councillor received it

City of Toronto

The city responded

Ref #09153633 ↗ Transportation Services

✓

Fixed

Confirmed Apr 20

Fixed, confirmed by Toronto 311.

3 days after you reported it. We take the city at its word, and you get the final one: is it actually fixed?

The city marked this resolved Apr 20, 12:00 AM

Closed, on the record

Fixed in 3 days.

Sutherland Drive in Don Valley West is a little better today because somebody said something and the city finished the work. That is how this is supposed to work.

Apr 17 · reported

✓ Resolved Apr 20 · confirmed

Reported this yourself? Add your after photo when you pass by. It completes the record.

3 days

report → fix

Toronto 311

confirmed by

Reported April 17 · resolved on April 20, 2026 · Confirmed complete by Toronto 311 · July 17, 2026 · inside the city's own 14-day standard · checked against the city's records, not taken on faith

419 Sutherland Drive, Toronto Toronto

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What's nearby

Northlea Elementary & Mdl School

School · anchors this report's story

238m

Children's Garden Junior School

School

454m

Eglinton Ave East at Sutherland Dr

Bus Stop

18m

Eglinton Ave East at Sutherland Dr

Bus Stop

36m

Howard Talbot Park

Park

607m

This street's story: 8 city catch basins and 4 manholes serve this block. Water that does not drain works into a seam in the road, and that is how a crack becomes a pothole.

The case we sent

Report details · AI-written, reviewed by the reporter

The asphalt road surface at 419 Sutherland Drive exhibits multiple long cracks and surface deterioration across the lane, with cracking patterns suggesting subsurface settlement or water infiltration likely related to nearby catch basin or sewer infrastructure. The damage creates trip hazards and will worsen with freeze-thaw cycles. Five catch basins within 100 meters, averaging 40 years old, may be contributing to the deterioration.

What we did for you

✓ We heard you, and saw what you saw 7:56:04
✓ Made sure no faces or licence plates travel with your photo 7:56:04
✓ Wrote the formal report in the city's own language, for you 7:56:04
✓ Matched your report to Ward 15, for you 7:56:04
✓ Delivered it to Toronto 311 7:58:38
✓ Caught the city's reference number so you never have to chase it Apr 17
✓ And when the city marked it fixed, we brought the answer back to you. That's the loop, closed. Apr 20