After you send it
What happens to my report after I press send?
SolveTO emails it to Toronto 311 with your photo, the exact location, and a clear description. Where it applies, your ward councillor receives a copy too. The report also appears on the public map, so neighbours can see it is already reported.
What is the reference number for?
It is your report’s ID on SolveTO, like STO-1234. Keep it. Press Track at the top of any page and enter it to find your report, no sign-in needed. It is a SolveTO reference, not a city 311 case number. When the city assigns its own number, the report shows both.
How do I check on my report?
Open the report’s page. It shows every step in plain view, from sent to fixed. The fastest way there is the Track button at the top of any page.
How long does a fix take?
It depends on the problem. A pothole and a leaning tree go to different crews with different timelines. Where Toronto publishes service standards, your report shows the target time for that problem. You can read the city’s own standards on its dashboard.
Will I know when it is fixed?
Yes. When the city marks your report complete, the report page shows it in green and asks you to confirm the fix. You also get an email.
The city marked my report complete. What does that mean?
It means the city closed the file on its side. Often the work is done. Sometimes it is not. Your report page asks you: press “Confirm it’s fixed” if the problem is gone, or “Still broken” if it is not.
No answer here that fits? Email us at hello@solvecanada.ca and a person replies.
